2023 Canadian Motor Vehicle Arbitration Plan Annual Report

The Canadian Motor Vehicle Arbitration Plan released its 2023 Annual Report today with the key highlights being that while the number of cases that were handled by the program were down from 2022, of those cases that went on to full arbitration, the consumer prevailed in whole or in part 67% of the time, reflecting a 10% increase over 2022.

CAMVAP is free to consumers and provides dispute resolution services in all Canadian Provinces and Territories.  Hearings are held in the consumer’s home locale and decisions are binding on both the consumer and the manufacturer. 

Participating manufacturers include Ford, General Motors, Honda, Hyundai, Jaguar Land Rover, KIA, Mazda, Lucid Motors, Mercedes Benz, Nissan, Porsche, Subaru, Toyota, Volkswagen, and Volvo.

For more information, consumers are encouraged to go to the CAMVAP website at www.camvap.ca where they can start their application online at any time.  Consumers can also access CAMVAP by calling 1-800-207-0685.

Media Contact:

Stephen Moody

General Manager

Canadian Motor Vehicle Arbitration Plan

(416) 490-0615

smoody@camvap.ca

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