2021 Canadian Motor Vehicle Arbitration Plan Annual Report

The Canadian Motor Vehicle Arbitration Plan (CAMVAP) released its 2021 Annual Report today.

This was the program’s second year operating under Covid-19 restrictions and its 27th year of operation. CAMVAP operations re-opened in 2021 with web hearings being held and technical inspections of vehicles resuming. In the latter part of the year, some arbitration hearings were held in person as the Covid-19 rules were relaxed. The operational changes approved by the Board of Directors in 2020 were fully implemented in 2021.

“In the face of COVID-19 restrictions and limitations CAMVAP worked diligently to provide continuity of service to consumers and to the manufacturers” stated David Adams, Chair of the CAMVAP Board of Directors. “Caseload returned to 2019 levels” noted Mr. Adams. “A significant part of the operational success was through manufacturers changing their processes, pivoting to web-based hearings and consumers embracing online hearings as well.”

The program, which is free to consumers, provides dispute resolution services in all the Canadian Provinces and Territories. Hearings are held in the consumer’s home locale and the decisions are binding on both the consumer and the manufacturer. More detailed information on cases and the results from the arbitration are posted on the program’s website.

Participating manufacturers include Ford, General Motors, Honda, Hyundai, Jaguar Land Rover, KIA, Mazda, Mercedes Benz, Nissan, Porsche, Subaru, Toyota, Volkswagen and Volvo.

For more information consumers are encouraged to go to the CAMVAP website at www.camvap.ca. where they can start their application through online at any time. Consumers can also access CAMVAP by calling 1-800-207-0685.

Media Contact:

View all news listings